Beth Thomey-Upton

"High praise to our State Farm Insurance office, agent Beth Thorney-Upton and Kayla Barrick! Beth and Kayla are professional, friendly and care about their customers. They respond to questions/concerns so promptly and are knowledgeable and super friendly. We recommend their office and know you will find their team to to be super helpful and so nice - hard to find these days but we are lucky to have found their office!"

"As a young individual, finding auto and renter's insurance seems like a daunting task at first. Beth and her team helped to ease my worries and made the switch to State Farm easy. They set up an appointment for me to meet with them and become more familiar with my coverages while also being mindful of my time. I'm thankful that Beth and her team provided a safe space for me to ask questions and receive helpful answers. In addition, Beth and her team have been quick and helpful in any form of communication, whether that be text, email, or a phone call As a busy individual myself, this is appreciated! I am looking forward to working with this team in the future! :)"

"Update! I attempted to reach out on March 16th due to canceling my auto coverage. I spoke with Beth in great detail about canceling my policy on March 18th after I had trouble getting a live person on the line. I told her I was paying double with State Farm compared to my new Geico policy, I also explained to her that I wanted to cancel my auto coverage before March 21, 2022 which is when my auto-payment renews for State Farm and she suggested I keep the life insurance policy since I was getting a better auto rate with geico. However, when I checked my bank account the auto/life payment for State Farm was taken out! I called her and she said that she would find out why this happened because the policy was canceled, even offered to pay the $30 overdraft fee I accrued. She calls me back and said there isn’t anything she could do about it because I didn’t cancel the insurance correctly. I asked her how was that so when she did the date cancellation in which she stated to “prevent cancel to prevent a lapse in insurance”! I told her that’s unacceptable, horrible business practices, unfair and I’m out of $430 bucks! I called State Farm’s main customer service phone line who looked into my policy and they stated it was never canceled and both auto/life policies were both active… I will post an update once this is sorted out. Please do not trust this local agency!"

"As a young person, auto insurance is a very unfamiliar area that not many people have knowledge of, including myself. When I switched to State Farm a few weeks ago, the Beth Thomey team asked if I’d like to come into their office to get acquainted with my local agent as well as learn more about my coverages and what everything means to me. I took the opportunity to educate myself and I’m so thankful I did. Beth, along with her team, were so very welcoming and amazingly helpful! Most insurance companies (of any area) are intimidating and confusing as they do not go too far into explaining things. Beth sat with me for four hours and explained everything in a way I could understand, gave great examples, answered all of my questions thoroughly, and just talked to me about off topic subjects for casual conversations. I felt so comfortable and equal. The convenience of communication outside the office is also something I was impressed with. They have been quick and helpful in response to texting or calling. I am looking forward to working with this team from here on out!"

"I put a request for a quote, and Holly call had called me promptly later that day. After speaking with Holly and going over the numbers, I signed with them as my insurance company for both auto and homeowners. A little over a week later, I came to the office to sign papers and was greeted by Holly while I waited for Beth to finish with her phone call. Beth provided me with a thorough explanation of all my coverages and a greater understanding of them."

"Beth and her staff are incredibly responsive and professional. I had a few questions that they immediately researched and gave me options for. Beth went through my insurance line by line and I now have a complete understanding of what I pay for. I walked out of the office with more coverage but paying less on several items and I feel like I have a new friend. Oh...and they love dogs so that seals the deal! Update: my Jeep died at a local business so I called into the State Farm office for roadside assistance. Instead of calling the truck and waiting for awhile, Kayla came with jumper cables and got me moving again. Saved me so much time...I love these people!!!!"